Showing posts with label central. Show all posts
Showing posts with label central. Show all posts

Wednesday, January 8, 2014

Noah's Animal Hospital & 24 Hour Emergency Hospital 2013 Angie’s List Super Service Award



Award reflects company’s consistently high level of customer service
Noah's Animal Hospital & 24 Hour Emergency Hospital  has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.

“We are once again, very proud and excited to accept this award! We are proud to be the Best Friend of Your Best Friend This is our second year in a row and it means a lot to us Thank you!!” – Dr. Amber Leistner, Hospital Director of Noah’s Animal Hospital and 24 Hour Emergency Center.

“Only about 5 percent of the companies Noah's Animal Hospital & 24 Hour Emergency Hospital  competes with in the Indianapolis area are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.


Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.
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Angie's List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie's List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie's List complaint resolution service.

Monday, February 4, 2013

A Feline Friendly Home

Dr. Kristin Horazy

 

Ancestors of today’s domestic cats initially served as rodent hunters in small settlements at the dawn of agriculture.  Because of their usefulness, they were gradually assimilated into human society, unlike domestic dogs, who were selectively bred for desirable traits by humans.  Therefore, the domestication of cats hasn’t resulted in major genetic changes, so the form and behavior of house cats is not radically different from wild cats.  Both wild and domestic cats are solitary hunters of small prey, and as such, have specific needs different than those of dogs.  Cat owners need to be well-informed about the behavioral idiosyncrasies of cats in order to allow outlets for their “wild behavior” and make the indoor environment as stress-free as possible.  Following are some suggestions about how to make your home “cat friendly.”

Litter Boxes

An open, clean litterbox.
     When cats go to the bathroom indoors, it is important to provide them with a positive litter box experience.   A good rule of thumb is to provide one litter box per cat PLUS ONE, so there are different options for elimination.  The box should be big enough to move around in and to avoid stepping in previous eliminations.  Uncovered boxes are preferable in a multi-cat household, so there is always a way to escape if another cat comes up to the box.
     Research has shown that most kitties prefer unscented clumping litter (not clay).  However, it is more important to stick with whatever type of litter your cat prefers, as switching abruptly can result in litter box aversion.
     Litter boxes should be easy to access, but also provide privacy and an escape route if needed.  They should be located away from furnaces, air ducts, or other noisy appliances that can make sudden loud noises, which may startle your cat.
     Cats are a meticulously clean species, so litter boxes should be scooped daily!  If you find the odor of the box offensive, your cat probably does too!  The boxes should be emptied out and rinsed at least monthly.  Only use warm water and non-scented soap, as strongly-scented cleaners can be toxic or aversive.


Scratching

     Scratching is natural marking behavior used by cats in the wild to define their territory and announce their presence.  Scratching also helps to shed old cuticles and sharpen the claws.  Even declawed cats still retain the instinct to scratch. 
     Most cats prefer a rough material that shreds, such as sisal, cardboard, or carpet.  Some cats prefer to scratch on horizontal surfaces (carpets, rugs), while other prefer vertical surfaces.  You can experiment to figure out what types of objects your cat most likes to scratch.  There are a variety of different scratching posts available at most pet supply stores.
     Because cats scratch to mark their territory, they like to scratch in prominent places in the house.  Make sure you place your scratching posts in areas where people or cats tend to congregate, such as the TV room where the family spends a lot of time.  Do not try and hide the post in a far away corner or tucked behind furniture – your cat may not want to use it.
     You can train your cat to the post by placing it right next to the area where they already like to scratch and covering the inappropriate object with tinfoil or plastic carpet runners.  Posts that have a catnip toy built-in on top can be useful in attracting the cat to the post.  Once you have the cat using the post consistently, you can gradually move it a few inches every day to a suitable location. 

Catnip can be grown in your home garden, or purchased dried at a pet store.
  
Resting Areas
 
     Cats prefer to rest in safe, secure areas where they can get away from other people and pets.  They also need these safe areas when they are anxious about strange people or animals and loud noises.   Therefore, it is important to provide a refuge for your cat – an out-of-the-way area of the house where the cat has access to its essentials (food, water, litter box, etc).  You can place a comfy cat bed or folded towels in the area as well.  It is important to not disturb your cat when she is resting or hiding!

Perches

     As mentioned above, cats like to hide when they feel anxious or threatened.  They especially like to hide in high places, where they can get a clear view of their surroundings and where other people and/or animals can’t get to them.
     To help with this behavior, it is important that every cat have a perch somewhere in the house where they can view action indoors or outdoors from above.  This can be as fancy as a big store bought cat tower with multiple levels or as simple as a chair or table in front of a window.  You could even hang a bird feeder outside the window to attract birds or squirrels to keep your cat interested.

Toys

     The ancestors of domestic cats had to hunt insects, birds, and mice 10-20 times per day in order to survive.  Our indoor cats no longer have to hunt, but still retain the instinct to pounce and stalk.  Cats tend to like toys that mimic prey that they might hunt in the wild – toys that squeak, dangle, or dart.   You can determine your cat’s prey preference by buying several toys that resemble birds (toys with feathers or that are suspended in the air), mice (furry stuffed toys), and bugs (laser toy, a string with a knot on the end). 
      Alternate playing with each type of toy and see which type your cat responds to most.  Once you determine your cat’s prey preference, keep a batch of that type of toy and rotate them a few at a time to keep things interesting.

 

Monday, December 31, 2012

Noah’s Animal Hospitals – Spanning Four Decades


Some of our younger clients, and even a majority of our employees may find this hard to believe, but Noah’s Animal Hospitals has seen a lot of interesting changes in our world over the years.  When we first started with our flagship hospital in 1982, parachute pants, mullets and getting “Physical” with Olivia Newton John were the rage. 
 In the intervening 30 years, we have seen changes in technology, like the growth of the Internet and popularity of the mobile phone, changes in the world, like the reunification of Germany and the dissolution of the Soviet Union and we have seen our share of horrific events, from the 9/11 bombings to space shuttle disasters.  We have also experienced shifts in popular dog breeds, changing vaccine protocols and a whole gamut of new products and diets designed to help our pets live longer, more comfortable lives. .

Heck…even our communications with our clients have changed…we now text people about their appointments or email reminders about medical care instead of sending post cards!  Instead of finding us in the phone book, clients can look us up on the Web or on Facebook!

Through it all, one thing has remained constant…our strong desire to provide the highest quality care for your four legged family members.  Our tools and technology may transform, but our passion for you and your pets remains unwavering.

I graduated from Auburn University’s College of Veterinary Medicine with honors in 1968.  Like most veterinarians, I was eager to get out and learn all I could from the leaders of that time.  After an internship in Chicago, I spent time working in North Carolina and owned my own practice in Miami for 13 years. That was a very exciting time for me as I spent time healing dogs and cats, but also got to treat exotic animals, like monkeys and large macaws.

Glass Emerson Way - built 1970
Getting back to my home state of Indiana was important and when I saw the opportunity to purchase Glass Animal Hospital near 56th Street and Emerson in Indianapolis, I knew the time was right.  From the moment we took over and renamed it “Noah’s”, this hospital has been state of the art and the centerpiece in our group of veterinary clinics.  The building is beautiful, highly functional, and serves as the hub for all of our businesses.

As an added bonus, the energetic, smart high school student who was helping in the kennel at that time has remained with us today…you may know her now  as Dr. Mary Grabow, the hospital director at our Noah’s Caring Hands Animal Hospital.

Dr. Mary Grabow
My vision has always been to provide the best care and value for pet owners and it was just a logical extension of that vision to expand Noah’s to Speedway in 1987.  From there, it’s been a thrilling journey as we have reached out to help pets and their people all across Central Indiana.  Our hospitals now include four in Indianapolis,  2 in Greenfield and our newest location that just opened this fall, in Carmel  Along the way we have met some great friends and incorporated some fantastic ideas, all in the goal of making sure that your pets have everything that they might need when it comes to healthcare.

I am very proud of our accomplishments and achievements during these past 30 years.  Perhaps the most apparent of these has been the development and growth of our 24 hour Emergency and Critical Care facility at the 56th Street location.  We saw the need for a full-time animal emergency hospital on this side of Indianapolis and we have been greatly encouraged by the positive response we have had from the community over the past twelve years.  Our recent remodel and expansion at this facility is further proof that our services are needed in this area.

Remodel in progress
But, we have grown in other ways too…we offer affordable plans to help people with their pet’s care at many of our locations.  This has helped pet owners understand that veterinary medicine and their pets’ care is not always a “one size fits all” solution.  We work with our clients to help them not only understand their pets’ needs, but also how we can help them meet those needs.

We have seen our staff grow from 1 full time and three part time in 1982 to more than 120 today.  From graduate veterinarians to registered technicians, highly trained assistants and friendly front office staff, we all believe that our purpose is to help you take care of your best friend.  We pride ourselves on the training and education we provide for these team members.  We encourage them always to consider furthering their own development by attending lectures, seminars or even returning to school to become a Registered Veterinary Technician, Certified Practice Manager or a specialist in any of the many aspects of veterinary medicine.
Dr. Mike Thomas, Jessie (Dr. T's Border Collie) and Santa

As I stay involved with many different national veterinary associations, like the American Animal Hospital Association, the American Veterinary Medical Association, the Veterinary Information Network and National Board of Veterinary Medical Examiners, I have the opportunity to learn how to make caring for your pets a little easier.  All of us at Noah’s see our role not only being “the best friend of your best friend”, but also a trusted resource for you and any questions that you might have.

I am honored to be part of the Central Indiana community and part of the veterinary profession.  But above all, I treasure the wonderful clients and pets that I have met over these past 30 years and look forward to helping many, many more.  Thanks to everyone who has helped us build Noah’s into an amazing, caring place for your pets.

Dr. Mike Thomas